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Do it right
Do it right
Do it right
Do it right
FAQS Our customers always come first

FAQS

When will my equipment be delivered?

At RM Hirefix we aim for next day delivery on all orders received before 3pm. You can place an order with our team by:

Phone – 01902 42 5151
Email – sales@rmhirefix.co.uk or
Popping into our local branch

Can’t wait until tomorrow? If we can we will deliver the same day or alternatively you can collect from our branch at any time.

How do I off-hire my equipment?

As simple as placing an order - when you have finished with a piece of equipment simply give us a call to confirm the off-hire and we will arrange a collection with you.

We aim to collect as soon as possible but when we are busy this can take up to 48 hours so please bear with us. However, please be assured you are not being charged during this time.

What can I do if my equipment breaks-down on site?

At RM Hirefix we like to ‘Do It Right’ and have invested heavily to ensure our fleet is up-to-date so that we can reduce the likelihood of breakdowns happening wherever possible.

However, certain things are still out of our control but we aim to act swiftly and respond to breakdowns within 3 hours, whether that is organising a replacement piece of equipment or sending out one of our experienced engineers to fix the problem.

What can you do if my equipment is lost or stolen on site?

Annoyingly equipment can on occasion get lost or stolen from site and we are happy to work with our customers to resolve these situations.

We do not aim to profit from what can be a frustrating situation and we simply operate a replacement cost recovery policy.

What do I do if my equipment is damaged on site?

Visible damages to equipment should be identified on the point of collection. However when damage is not obvious, or there was nobody on site when the equipment was collected we will aim to notify you within 48 hours and send you photos of any damages incurred.

You are invited to inspect any damaged equipment at any point.

As with losses we do not look to profit from damage and aim simply to get the equipment back up and running as swiftly as possible.

How can we resolve an Invoice query?

Occasionally invoice queries do happen and can become a sore point if not dealt with quickly and efficiently.

Once raised with our accounts team we aim to resolve all issues within 3 days if not sooner. Making sure you speak to the right peope, and if necessary the senior management team we make sure that all problems are solved to ensure we can continue taking care of your needs.